Order statuses Shopware

Creating orders in Spotler Connect

Shopware status	Spotler Connect status
Order status Open	Depends on Delivery and Payment status
Order status In progress	Processing
Order status Done	Completed
Order status Cancelled	Cancelled
Delivery status Open	Depends on Payment status
Delivery status Shipped partially	Partially shipped
Delivery status Shipped	Completed
Delivery status Returned	Returned
Delivery status Returned partially	Partially Returned
Payment status Paid	Processing
Payment status Open	Pending payment
Payment status Paid Partially	Pending payment
Payment status Reminded	Pending payment
Payment status Cancelled	Cancelled
Payment status In Progress	Pending payment
Payment status Unconfirmed	Pending payment
Payment status Failed	Failed
Payment status Authorized	Pending payment
Payment status Chargeback	On hold
Payment status Refunded	Refunded
Payment status Refunded partially	Partially Refunded

Shopware has several order states which can conflict with the Spotler Connect default state in their single state (for example, a Delivery status Shipped together with a Payment status Cancelled). This is why we map Spotler Connect order statuses depending on the combination of statuses in Shopware. Our goal is to only set orders that can actually be processed on Processing.

Order status is checked first. If a change in Payment or Delivery status demands a change in status, the order state in Spotler Connect will be overwritten with the appropriate status.

1. Order status
   1. When Open, Delivery and Payment status are checked.
   2. When In Progress, Spotler Connect maps to Processing gezet.
   3. When Done, Spotler Connect maps to Completed gezet.
   4. When Cancelled, Spotler Connect maps to Cancelled gezet.
2. Delivery status
   1. When Open , Payment status is checked.
   2. When Shipped, Spotler Connect maps to Completed
   3. When Shipped Partially , Spotler Connect maps toPartially shipped.
   4. When Returned or Returned Partially , Spotler Connect maps to Returned or Partially returned.
   5. When Cancelled, Spotler Connect maps to Cancelled.
3. Payment status
   1. When Open, Paid partially, Reminded, Cancelled, In Progress, Unconfirmed, Failed or Authorized, Spotler Connect maps to Pending Payment.
   2. When Paid, Spotler Connect maps to Processing.
   3. When Chargeback, Spotler Connect maps to On Hold.
   4. When Refunded or Refunded Partially , Spotler Connect maps to Refunded or Partially refunded.

When a combination of statuses cannot determine a clear outcome the order state in Spotler Connect will be mapped to Unknown.

Creating orders in Shopware

When an order is created in Shopware, Spotler Connect will map the order status to one of the following combinations:

Spotler Connect status	Shopware Status
Failed	Order status Canceled
Cancelled	Order status Canceled
Pending payment	Delivery status Open, Payment status Pending payment
Processing	Delivery status Open, Payment status Paid
Completed	Delivery status Shipped, Payment status Paid
Partially shipped	Delivery status Shipped partially, Payment status Paid
Returned	Delivery status Shipped, Payment status undetermined Returns need to be processed manually.
Partially Returned	Delivery status Returned partially, Payment status undetermined Returns need to be processed manually.
Partially refunded	Payment status Refunded Partially
Refunded	Payment status Refunded
On hold	Orders in this state are not propagated to external platforms.

When an order state cannot be determined in Spotler Connect, the default settings in Shopware will be used. This is Order Status Open, Delivery status Open and Payment status Open.