Shopware has several order states which can conflict with the Spotler Connect default state in their single state (for example, a Delivery status Shipped together with a Payment status Cancelled). This is why we map Spotler Connect order statuses depending on the combination of statuses in Shopware. Our goal is to only set orders that can actually be processed on Processing.

Order status is checked first. If a change in Payment or Delivery status demands a change in status, the order state in Spotler Connect will be overwritten with the appropriate status.

Order status
1. When Open, Delivery and Payment status are checked.
2. When In Progress, Spotler Connect maps to Processing gezet.
3. When Done, Spotler Connect maps to Completed gezet.
4. When Cancelled, Spotler Connect maps to Cancelled gezet.
Delivery status
1. When Open , Payment status is checked.
2. When Shipped, Spotler Connect maps to Completed
3. When Shipped Partially , Spotler Connect maps toPartially shipped.
4. When Returned or Returned Partially , Spotler Connect maps to Returned or Partially returned.
5. When Cancelled, Spotler Connect maps to Cancelled.
Payment status
1. When Open, Paid partially, Reminded, Cancelled, In Progress, Unconfirmed, Failed or Authorized, Spotler Connect maps to Pending Payment.
2. When Paid, Spotler Connect maps to Processing.
3. When Chargeback, Spotler Connect maps to On Hold.
4. When Refunded or Refunded Partially , Spotler Connect maps to Refunded or Partially refunded.

When a combination of statuses cannot determine a clear outcome the order state in Spotler Connect will be mapped to Unknown.

Order statuses Shopware