Order statuses
Spotler Connect has implemented standardised order statuses. These statuses are shown in every order in the overview and on detail pages. Based on these statuses, actions are performed, such as propagating orders to different integrations or sending e-mail notifications. Spotler Connect recognises the following statuses:
In this section
| Spotler Connect statuses |
Failed |
Pending payment |
Processing |
Completed |
Partially Shipped |
Returned |
Partially Returned |
Refunded |
Partially Refunded |
On hold |
Cancelled |
Unknown |
Statuses in external platforms
Spotler Connect receives status updates from external sources and does not allocate status updates to orders itself. Because each platform uses its own statuses, these statuses (or a combination of those) are mapped to Spotler Connect default statuses. This differs for each platform. Find the details on order status mapping per platform:
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